|Provider||Ways Sweden AB|
|Terms and conditions||General Terms and Conditions|
Topic Last Modified: 2017-01-16
Ways MetaShare is an enhancement to SharePoint Online, a part of Office 365 that enables organizations to easily manage documents.
See the MetaShare feature comparison page in order to find out which MetaShare solution best fits your organization’s needs.
For information about new features in MetaShare Online, see the release notes section of the About MetaShare Online page, also accessible from the About link under MetaShare’s Help function.
A customer activates MetaShare by going to MetaShare’s activation page. In order to activate MetaShare, the logged in user needs to be a global administrator on SharePoint and on Azure Active Directory. After having completed all the required fields and clicked on the finalize button, MetaShare will be accessible after a few minutes (a confirmation e-mail will also be sent to the user, with a link to MetaShare).
The limitations for the MetaShare Online service, file upload limits, list threshold values and storage limits, are based on the limitations of SharePoint Online. For details, see the SharePoint Online software boundaries and limits.
For details about MetaShare specific limitations and known issues, see MetaShare’s known issues page, also accessible from the Help link under MetaShare’s Help function.
No customer information, data or content of customer will be stored in MetaShare, apart from:
All customer’s documents accessible through MetaShare are stored in SharePoint Online.
Microsoft’s Data protection services are provided to prevent the loss of SharePoint Online data. All deleted content is stored in a recycle bin for 93 days. Complete backups are performed every 12 hours and retained for 14 days.
MetaShare Online will be updated with improvements and new features on a regular basis. Information about these updates will be communicated in advance, through e-mail, and also listed in the release notes section of the About MetaShare Online page, also accessible from the About link under MetaShare’s Help function.
Under MetaShare’s Help function users find these 2 helpful links:
With an active MetaShare subscription, the customer’s MetaShare administrator has the right to obtain basic MetaShare support by using one of the three forms mentioned above. Depending on the reported error’s severity, the response time will vary. Critical errors are handled as soon as possible.
With an extended MetaShare support agreement, the customer’s MetaShare administrator also has the right to call MetaShare technical support team. A response is guaranteed within 8 office hours. Critical errors are managed quicker.
If customer do not have Extended MetaShare Support and they require support, they can contact the MetaShare technical support team. They will however be charged on an hourly basis.
MetaShare does not store any of its customer’s documents or information about its users. Further description on how MetaShare manages GDPR.